Refund policy

Returns and cancellations

You can notify SNOWVANTA that you wish to cancel or return your order within 14 days of delivery, without giving a reason. Email remdigo276@gmail.com or use our contact form, stating your name, order number and the items you wish to return.

We will provide return instructions and the correct return address. Send the goods back within 14 days of notifying us. You may inspect them as you would in a shop; handling beyond what is needed to check their nature, characteristics and operation may reduce the refund. Please include the accessories and supplied instructions.

You pay return postage for a change of mind. We pay necessary return shipping for faulty, incorrect or transit-damaged goods. Do not ship damaged batteries until we provide safe return instructions.

Refunds go to the original payment method within 14 days of your cancellation notice. We may wait until we receive the returned goods or proof of posting. Any paid standard outbound delivery charge is refunded where required. Your bank may take additional time to show the refund.

Delivery problems and faulty goods

Contact us if an item is faulty, incorrect, lost or damaged during delivery. Photos or a short video help us resolve the issue. Your statutory remedies remain available independently of the optional accidental damage cover.

Optional accidental damage cover — $4.99 per pair

This is an optional service covering accidental damage during the 30 calendar days after delivery. One accepted claim per covered pair provides one replacement pair with standard replacement delivery included. If a replacement is unavailable, we refund the amount paid for the affected pair.

You can return or cancel eligible gloves under this return policy without buying cover. Faulty goods, incorrect items and delivery loss or transit damage are handled separately without a paid add-on.

If you cancel the gloves before dispatch, we also cancel and refund their cover fee in full. You can cancel the cover within 14 days after delivery for a refund of its fee if no claim has been accepted. Any broader mandatory cancellation rights still apply. Cancelling the glove order also cancels its cover.

For the covered events, exclusions and how to claim, read the full accidental damage cover terms.

Nothing in this policy removes your mandatory consumer rights.